Shipping Policy

1. Processing and Dispatch Times

Once your order has been confirmed and payment has been successfully processed, our “processing and dispatch time is 5–8 days (working days, excluding public holidays)”. This period is allocated for preparing the goods, quality control and packing. During peak order periods, dispatch times may be slightly delayed; we will endeavour to notify customers in advance where possible.

2. Delivery Times

Once the goods have been dispatched, the “estimated delivery time is 15–30 days”. These times are for reference only and do not constitute a guaranteed delivery time.

3. Factors Affecting Delivery

Delivery times may be extended due to the following reasons beyond our control: customs clearance at the destination, flight schedules, weather conditions, logistics provider operations, and local public events. In the event of customs clearance delays, customers are required to cooperate with local customs authorities by providing the necessary documentation.

4. Customs Duties and Import Taxes

Any customs duties, import taxes or clearance-related charges incurred upon the goods’ arrival at their destination shall be borne solely by the recipient; our company shall not be liable for such costs. As customs regulations vary by country or region, customers are advised to familiarise themselves with local import regulations.

5. Parcel Tracking

Once the goods have been dispatched, we will email the customer a tracking number, allowing them to check the parcel’s status themselves. Should there be no updates for an extended period, please feel free to contact us by email for assistance with the enquiry. [email protected]

6. Undeliverable Parcels and Lost Parcels

Should a parcel be returned or prove undeliverable due to reasons attributable to the customer—such as an incorrect delivery address, no one being available to sign for the parcel, or the parcel being detained by local customs—the associated shipping costs and risks shall be borne by the customer. Should a parcel be confirmed as lost whilst in transit, we will cooperate with the courier to investigate the matter.

7. Policy Amendments

Our company reserves the right to amend this shipping policy at any time. The latest version will be published on our website and shall take effect immediately upon publication.