Return Policy

1. Scope of Application

This returns and exchanges policy applies to orders for nightwear and loungewear purchased on this website and is governed by the relevant consumer legislation in Hong Kong.

2. Conditions for Returns

Returns will only be accepted if the goods meet all of the following requirements:

• A return request must be submitted within 14 days of the date of receipt of the goods;
• The goods must be in brand-new condition and must not have been worn, washed, dyed or damaged;
• The original packaging and hangtags must be intact and nothing must be missing;
• Exceptions apply to hygiene products (for example, intimate nightwear that has been unsealed and used; for hygiene reasons, we do not accept returns without cause).

3. Circumstances Where Returns and Exchanges Are Not Accepted

• Requests submitted after the 14-day period;
• Items that have been worn, washed, stained, damaged or have an unpleasant odour;
• Missing or damaged tags or original packaging;
• Incorrect size selected by the customer, or dissatisfaction with the style or colour (where the item itself has no quality issues; returns and exchanges are not permitted on hygiene grounds);
• Items damaged due to improper use or storage by the customer.

4. Handling of Quality Issues

If you receive goods with quality defects, incorrect items or missing items:
Please contact us by email within 14 days of signing for the parcel, providing your order number and photographic or video evidence of the goods.

Upon verification, we will arrange for an ‘exchange’ or a ‘refund’; the relevant return postage costs will be borne by our company.

5. Refund Arrangements

• Once the refund has been approved, we will refund the amount via the original payment method;
• Refunds are generally processed within 7–14 working days of confirming receipt of the returned goods; the time taken for the refund to appear in your account depends on the payment platform;
• If a return is granted on an exceptional basis where there is no quality issue, the buyer shall bear the return postage costs; our company will not cover these costs.

6. Returns and Exchanges Procedure

1. Send an email to: [email protected], stating your order number, the issue and your request;
2. Return the goods in accordance with our instructions;
3. Once we have received and inspected the goods and confirmed they are in good condition, we will arrange for a replacement or a refund.

7. Policy Amendments

We reserve the right to amend this Returns and Exchanges Policy at any time. The latest version will be posted on our website and shall take effect immediately upon publication.