Terms for Service

1. Acceptance of Terms

By accessing this website, placing an order and using our services, you acknowledge that you have read, understood and agreed to all the terms and conditions set out in our Terms of Service, Returns and Exchanges Policy and Delivery Policy. If you do not agree to any of these terms, please do not use the services provided on this website.

2. Orders and Information

When placing an order, you must provide accurate, complete and valid delivery details and a contact email address. Should any delays in dispatch, failed deliveries or returned parcels arise due to incorrect details, you shall bear the associated risks and costs.

Product prices and stock levels are subject to the real-time display on the website. We reserve the right to correct any obvious pricing errors; should a pricing error occur, we will contact you via email to discuss the matter, and you may choose to cancel the order or proceed with the transaction at the correct price.

3. Customer Support Channels

Our primary channel for customer contact is via email at [email protected].

We will respond to enquiries within a reasonable timeframe; however, responses may be delayed during public holidays and peak periods. Verbal explanations provided by customer service staff shall not take precedence over the written policies on the website; all matters shall be governed by this Policy, the Returns and Exchanges Policy, and the Delivery Policy.

4. Service Restrictions

We only provide sales, order tracking, logistics enquiries and after-sales verification services for the products listed on the website.

Malicious ordering, false complaints, abuse of after-sales services, fraud and other acts in breach of Hong Kong law are strictly prohibited. The Company reserves the right to cancel orders, refuse to provide services and terminate transactions.

5. Intellectual Property Rights

All content on the website, including text, images, photographs, trademarks and layout designs, is the intellectual property of Rovelith Trading Co., Limited or the relevant rights holders. Such content must not be copied, reproduced, modified or used for commercial purposes without the Company’s written permission.

6. Disclaimer

Product images on the website are for display and reference purposes only; slight variations in screen colour and dimensions do not constitute product quality issues.

The Company shall not be held liable for any losses arising from circumstances beyond its control, including but not limited to logistics delays, customs inspections, natural disasters, transport disruptions or policy changes; however, the Company will endeavour to assist in tracking the status of parcels.

7. Privacy

The personal data you submit will be collected, stored and used in accordance with our Privacy Policy. It will be used solely for the purposes of order processing, dispatch and after-sales communication, and will not be disclosed to third parties without your consent.

8. Policy Amendments

The Company may amend this Service Policy from time to time; the amended version shall take effect immediately upon publication on the website. Please check this page regularly. In the event of significant changes, we will endeavour to notify customers who have placed orders via email.